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Stuttgart News Brief: August 16
<b><u>AAFES Working Double Time to Correct Inadvertent Double Charges</u></b> <br /> <br />Army and Air Force Exchange operations are experiencing a double whammy no one saw coming; a processing error that resulted in duplicate charges on credit
AAFES Working Double Time to Correct Inadvertent Double Charges Army and Air Force Exchange operations are experiencing a double whammy no one saw coming; a processing error that resulted in duplicate charges on credit and debit card transactions August 7-9. Shoppers who used debit and credit cards on these dates are strongly encouraged to review their statements to see if they are impacted by this issue, however, AAFES officials say because they are working to correct the inaccuracies, there is no action required by customers. Depending on the type of card used, corrective action could be visible to the customer anywhere from 24 hours to a couple of weeks. AAFES officials say every possible measure is being taken to eliminate any additional charges and rectify any concerns created as a result of this processing miscue. The error by AFFES' systems also affected customer purchases made at FMWR facilities, including Army Lodging and the Edelweiss Lodge and Resort. These facilities rely on the AAFES card processing system to process debit and credit card transactions. AAFES' corrective actions will also remedy any FMWR duplicate transactions. MWR officials say they regret any inconvenience to their customers, and that unfortunately, local FMWR facilities and staff personnel are unable to fix the problem of double charging. NOTE: Information for this news brief was provided by AFFES and FMWR. C.A.R.E. Fair tent set-up to block off some PX parking starting August 16 The big fest tent that will house the Aug. 21 C.A.R.E. Fair will be set up in the Panzer Kaserne Post Exchange parking lot on Aug. 16. To accommodate the tent's need for space, a large portion of the PX parking lot, mostly near the used car lot area, will be block off at 8 p.m. on Sunday, Aug. 15, and will remain blocked off until the following week when the tent will be removed. Bowling Center re-opens August 18 The Galaxy Bowling and Entertainment Center will reopen for business Aug 18 at 11 a.m. A re-opening celebration will be held from 2-6 p.m. with free bowling, shoe rentals and light refreshments. At 2:45 a ribbon-cutting ceremony will be held. (Courtesy of Family and MWR Marketing). New partner joins ERMC healthcare delivery team September 1 When the new TRICARE Overseas contract begins Sept. 1, a new partner will be available to help Europe Regional Medical Command beneficiaries when they receive care at host nation medical facilities. International SOS Assistance, Inc., which has offices in 66 countries with 250 full-time physicians and a medical referral network in more than 175 countries worldwide, will coordinate for health care and process claims for TRICARE Prime beneficiaries living overseas. Additional information, including a new TRICARE Overseas Program Handbook and an Overseas Commanders Toolkit, are now available on the TOP Contract Web page at www.tricare.mil/topcontract/. The TOP Handbook offers detailed benefit and claims processing information. (Courtesy of ERMC). Stuttgart USO to hold 19th Annual Golf Tournament August 21 The Stuttgart USO will conduct its 19th Annual Golf Tournament on Aug. 21 at the Stuttgart Golf Course in Kornwestheim. Today is the last day for pre-registration, however same day registration will be held from 7 to 8 a.m., with the tournament's shotgun start kicking off at 8:30 a.m. For more information or to register for the USO tournament, call 431-3505/civ. 07031-15-3505.
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